Is there a minimum age limit?
You will need to be at least 18 years of age to access one of our courses.
What are the advantages of a home study course?
Blended learning courses are designed to allow you to study whenever and wherever you want, so they are fully flexible and can be studied around other home and/or work commitments.
Who are ERR?
ERR (Engineering Real Results) are our practical training partners.
How long are the courses?
The course duration is 36 months.
What do I do if I have a problem?
Customer satisfaction is important to us, each and every customer deserves fair and courteous service from us at all times and this includes those who feel they have a complaint. We endeavour to deal with customer complaints promptly, thoughtfully and with care and attention.
If you feel you have a problem and wish to make a formal complaint, you may contact us for assistance in any one of the following ways:
By Telephone: 08081 68 4753 (Freephone)
By E-mail: email@example.com
In Writing: 180 Piccadilly, London,W1J 9HF
We endeavour to acknowledge or respond to any complaint within 10 working days of receipt.
- We will investigate your complaint and would normally expect to send a final response within 4 weeks of receipt. If we are unable to provide a final response within this time we will provide an update. Should your complaint involve us obtaining information from 3rd parties our response time might be delayed.
- We will aim to send a final response within 8 weeks of receipt of your raising a complaint. If for any reason we are unable to do so, we will write to you explaining why and confirm when we are likely to send a final response.
- If you are still dissatisfied with our final response letter and you wish to pursue your complaint further you can contact the Financial Ombudsman Service:
Financial Ombudsman Service (FOS)
Customers should refer the complaint to the Financial Ombudsman within 6 months of the date on the final response.
Are the courses approved?
All courses lead to industry recognised qualifications.
How do I apply?
Submit the contact form and we will contact you.